Flawed Perfexion - Ms. Ace Lia Burton - Hand Made          Clothing and Accessories!!
Store Policies: 
Flawed Perfexion Custom Clothing and Accessories!

Payment: All payment are final.
Once your payment is received and verified through PayPal or any other payment option chosen, the beginning process of creating your order can begin.

ALL ORDERS ARE made after 6hrs has passed from the time of the order. (unless a rush order has been requested thus a refund is NOT permitted)

After a payment is fully approved and cleared on this end, most orders will be finished and possibly shipped by the following Wednesday from the date ordered if ordered by Saturday 12 noon., if not sooner.

For more payment information and information on replacements and refunds, please see the Refund Policy located below.

*** Please keep in mind that It may take up to two weeks for your order to ship. I am the only person making the orders and there are times where there will be a back up of orders around SALE time :0)

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***RUSH ORDERS***
If you have an order that needs to be rushed, additional payment may be required to cover the cost of the expedited service. That cost will be calculated when requested, but ranges from $18-$25 depending on the weight, destination, and/or time of demand needed.

PLEASE indicate 1 or 2 days BEFORE you actually need the item.

NOT The day OF.(Unless a Overnight order)
This will help insure that you receive the item by the correct time frame!
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**A tracking number is provided for EVERY SINGLE SHIPMENT at no additional cost.

The shop will notify you via e-mail once we receive your orders tracking number.

Shipping can take from 2-7 business days in the USA. 

Outside of the USA: the order will be standard $15.00 USD unless other specified. Send a direct message if shipping outside of the US so the exact shipment can be calculated for you.

All shipping is standard ground USPS shipping unless requested differently by a private direct message to the shop. Some last minute orders are quite understandable and we are willing to make it a fast shipment for you with proper payment. The price will have to be calculated once we know what the order is and how fast you need it.

*** Please keep in mind that It may take up to two weeks for your order to ship. I am the only person making the orders and there are times where there will be a back up of orders around SALE time :0)
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Refunds and Exchanges
There are only 4 terms in which a refund or replacement will be granted.

1) The item must be canceled within the first 6 hours***, with no questions asked. 

In this instance, the designer has not wasted time in creating your order only to have it canceled, when that particular bra could have been made for an entirely different order and style. If Canceled after the first 12 hours, there will be a $5 restocking fee deducted from your refund.

2) If the item is not the correct order all-together - 

We offer replacing the item first, but the shop must be notified within 24 hours of the mistake.
-Only after we have replaced it and it is still the wrong order, a refund may be granted if the shop is notified with 24hours of receiving the item. (if the item Appears to have been "Worn or Damaged* There will be a $5 restocking fee deducted from your refund. Thus taking a photo of the item and sending it to the shop or along with the returned item- ***that is time/dated stamped*** before it is returned will insure that it is in the same condition of which you've received it.

**All items are tracked and the shop is notified the moment an item is received.

3) If the item is the Incorrect size - 
In which case a photo must be sent in immediately displaying the damage before you return it. Only after we have replaced it and it is once again damaged, a replacement for the same order style may be granted if the shop is notified within 24 hours from the day and time of receiving the item. 

**All items are tracked and the shop is notified the moment an item is received.

4)  If the Item is severely damaged - in which case a photo must be sent in immediately displaying the damage before you return it. Only after we have replaced it and it is once again damaged, a replacement for the same order style may be granted if the shop is notified within 24 hours from the day and time of receiving the item.Should the replacement be damaged as well, we can only calculate that it is being done after it is being shipped by us. Thus we cannot give a refund, only a discount or free shipping with another order. 

We've done our part in creating an item for the buyer. If the item is somehow continuously damaged for the same recipient, we cannot be sure that it has been worn then damaged and cannot subject our company to give out "freebies" for one day wearings.

***All items are tracked and the Shop is notified the moment an item is received. 
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YOU CANNOT GET A REFUND BECAUSE THE ITEM IS "TAKING TOO LONG"

Once I give you the tracking number to follow the order, I too am awaiting to receive confirmation that it has been received by you!! I work for my business, not the delivery companies. If you would like to have insurance for your item, plese indicate so before pruchacing to find out how much it would be in addition to your purchace.

Should there be a delay in an "rush order" (Meaning that you have clearly specified that you needed an item by a certain date, yet the item was not received by that date) I by all means will consider a compensation of some sort or reimbursement.

***The glue used to hold your jewels will MELT if you use high heat, thus resulting in jewels falling off. This is not the shops responsibility if you do not follow our care instructions.  (Hand washing is recommended)
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Mailing Address ONLY:
3936 S. Semoran Blvd. #416, Orlando, FL 32822


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